Q. Libraries & Collections Coronavirus FAQs


Books on loan, returns and fines

Online learning support

Accessing books and eresources


When will the libraries reopen?

We hope to welcome our users back with a staged reopening of our spaces in September, ready for the next academic year.

As part of this planning, we are piloting a limited ‘Reserve and Collect' service, initially for Postgraduate students from Monday 6th July. If you are interested in using this service and for more details, please visit our 'Borrowing' page here: 


The health of students and staff remains our priority, and our plans will be subject to Government and King’s College London guidance. Please visit Coronavirus update from Libraries & Collections for the latest library information.

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How do I return my books?

Right now, we have very limited options for returning books and most students will need to keep hold of any items until we either return to campus and re-open the libraries or are able to offer an alternative. We currently cannot accept postal returns. 

Everyone who has books on loan will continue to receive automated renewal notices, you do not need to take any action as any fines accrued will be waived.

King’s College residents
If you are a King's College resident there is an option to return your books to your own building. Drop boxes have been set up at all residencies with the exception of The Hilton. There is no need to provide any additional details with the book. They will remain on your library account until our buildings re-open and staff are able to return and remove them.

Non-King’s College residents
If you are not a King’s College resident please check below for additional returns information for your student group. PLEASE DO NOT RETURN books to the residences as they will not be accepted and you should not make this unnecessary journey.

All Returning Students – UK and International
Please keep hold of your books until our libraries re-open and you are able to return to campus. Books will continue to renew automatically and you will not be charged fines (any accrued fines will be waived).

Finalists – UK and International

If you are finishing your education at Kings this year, we have organised a limited drop off point at the Franklin Wilkins building. Drop boxes will be located next to the rear entrance of the Franklin Wilkins building, off Doon Street; please see our Find Franklin Wilkins map for more detailed information. There is no need to provide any additional details with the book. Items will remain on your library account until our buildings re-open and staff are able to return and remove them.

The drop boxes will only be available Monday, Wednesday and Friday, 09:00 - 15:00 until Friday 17 July.


NHS Staff

As with our returning students we recommend you keep hold of your books until the libraries re-open. Books will continue to renew automatically and you will not be charged fines (any accrued fines will be waived). Should you be a Trust staff member moving away from King’s Health Partners, please hold onto your books and regularly check LibAnswers. We will update this page as soon as alternative arrangements are in place.

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What happens to books / DVDs etc I have borrowed?

Any items you have borrowed will have their loan period extended automatically on a regular basis and you are welcome to continue using them.

We will temporarily be preventing the placing of reservations on items so if you have already borrowed an item it will not be recalled.

Please keep updated with our webpages to ascertain when Library services return to normal.

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Will I be fined for not returning something I borrowed?

Loan periods on books are extended automatically so you should not see any fines being added to your account. If fines have already been applied after Friday 20 March, then you will not have to pay them.

If you have received notifications recalling a book during this period and have accrued fines on your account, we will also be able to waive them. 

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What happens if a book I have has been recalled / is requested by someone else but I am unable to return it as I am unwell / in isolation / have had to go home etc?

If you have received notifications recalling a book from Friday 20 March and have accrued fines on your account we will be able to waive them.

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I was planning to come to a 1-1 - are new dates going to be made available?

We will not be offering face-to-face 1-1s until teaching recommences.

In the first instance you should explore the options available in the KLaSS module on KEATS, including the forums, where many queries can be resolved without the need for a 1-1. Your personal tutor or the study skills leaders may also be able to assist with your questions.

We’re offering a limited number of 1-1 appointments via Microsoft Teams to support you with literature searching. Choose a time and librarian and book a slot.

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Are you going to run any online training sessions like the group sessions that are normally available?

We are looking into what alternative delivery methods we might be able to offer. Due to the interactive nature of our sessions we will need to revise them so that they can be delivered online.

Our KLaSS module on KEATS offers a range of online learning materials relating to finding and evaluating information. This includes health-related forums where users can seek guidance from the community and the library team.

NHS staff have access to the Finding Evidence course via the King's Health Partners' Learning Hub which you can log in to using your Trust login.

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Am I able to request books from other libraries or journal articles that are not available to me (aka Interlending & Document Delivery Service)?

We are now running a reduced Interlending and Document Delivery (IDD) service to obtain eJournal articles and eBook chapters held by other libraries in the UK and abroad. Please use the Online Forms to place a request:

Please note that while King’s library buildings remain closed, the following conditions will apply:

  • We can accept requests for ejournal articles and single eBook chapters, (one chapter per volume per user).
  • We are unable to obtain whole ebooks from supplying libraries due to copyright restrictions.
  • Unfortunately, the provision of physical loans cannot be facilitated at this time.
  • Material will be emailed to the email address associated with your Library Account.
  • While many libraries are currently closed or operating a reduced service, we expect that suppliers will be harder to find. Consequently, we anticipate a slightly increased number of rejections. It may also take longer than the stated 4 to 5 days to supply your requested material.
  • If you have borrowed IDD items, please KEEP HOLD of them until further notice. Fines will not be charged.
  • For any IDD queries, please contact interloans@kcl.ac.uk

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I am a student, can you buy this book for me?

We are currently unable to purchase physical copies of books. If you would like an e-book, please speak to your tutor; we can only consider requests that come from faculties.

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I am a member of academic staff; can you buy this ebook for my students, or buy extra usage licences?

If it is on an existing reading list, please contact readinglist@kcl.ac.uk. Otherwise, please contact your faculty's Collections Liaison Librarian - their details are on the Covid-19 Libguide

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How do I find eresources for my teaching and research?

Please refer to the Covid-19 Libguide or contact your faculty's Collections Liaison Librarian.

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Can you digitise these print resources for my students?

Unfortunately, we cannot offer this service currently as we have no access to our print collections.

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Can you get access to this database / eresource platform for my students?

This depends on the cost or whether we can arrange a trial to cover the exam period. Please email your Collections Liaison Librarian - their details are on the Covid-19 Libguide

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I want to join the Library / I started an application for Membership to King's Libraries & Collections is it going to be possible to join?

We have suspended the processing of new membership applications and access card  production until further notice.

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How can I deposit my thesis?

King’s Centre for Doctoral Studies (CDS) has advised that all PGR students during this time are not required to submit a hard-bound final (Print) copy of their PhD Thesis to the Library. Please see the CDS announcement here (27 March 2020) and the additional guidance for PGR students here on the King's Coronavirus webpages.

However, it is still necessary to submit an electronic version of the final PhD thesis to the Research Support team in the library via email to theses@kcl.ac.uk, also copying in Research Degrees at e-thesis@kcl.ac.uk.

For more information on this, please see the Research Support guidance here or email theses@kcl.ac.uk for any queries.

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  • Last Updated Jun 30, 2020
  • Views 1582
  • Answered By Pete Garner

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