LibAnswers

• Making a reservation
• Reservation limits
• Collecting a reservation
• Cancelling a reservation

Making a reservation

You can reserve standard loan items that are on loan to another user from Library Search. You cannot reserve titles that have a copy listed as 'On Shelf' unless you are an NHS user from one of King's Health Partners, or registered with King's Disability Service. 

• If you are a KCL staff or student, you can reserve items from the Library Search by logging in using your IT username and password.
• If you are an NHS, Alumni+, Academic visitor member, you can log into your account using your library barcode and password.

How to make a reservation

You must be signed into Library Search before you can make a reservation.

• Search for a book on Library Search (see our Getting Started pages on how to use Library Search).
• Once you find the item click on the title link.
• Click on 'Request', which will be available under the 'Get It' subtitle if it's able to be reserved.
• Fill out your request details and click on 'Send Request'.

You can choose to collect reserved items from any of the following sites:

• Franklin-Wilkins Library
• Institute of Psychiatry, Psychology and Neuroscience (IoPPN) Library
• The Maughan Library
• New Hunt’s House Library
• St Thomas’ House Library
• Weston Education Centre Library

After reserving an item

• When the item is available for you to borrow you will be notified by email.
• Items are held in the Library for one week.
• You can check the list of items you have requested in your library account.
• Once you have reserved an item, you can only change the site for collection until it goes into transit or arrives at the site; if you need to change it whilst the book is being sent for collection, please ask a member of Library staff to do this for you.

Reservation limits

These limits refer to the number of updated reservations made on your library account at any one time. Other categories of users are not eligible for this service.

Collecting your reservation

• You will need your KCL ID card to borrow any item from the library.

• When you receive an email that your reserved book is ready for collection, it will confirm which library you selected as a collection point.

  Reserved items are found in the following areas at each library:

  Maughan Library: Reservations can be collected from the ‘Short Loan’ Room (G.50) on the ground floor.
  Franklin-Wilkins: Reservations trolley, placed next to the self-service machines near the Information Point. 
  New Hunt’s House: The white bookshelf to the right of the library Information Point.
  Weston Education Centre: The bookshelf to the left of the library desk and next to the study pod.
  IoPPN: The bookshelf to the left of the library Information Point, to the right of the self-service kiosk.

• Floor plans for each library can be viewed on the library location page.

Finding your reservations:

1. Look for the first 3 letters of your family name alongside the first 5 digits of your library barcode on the reservation slip covering the item, for example: SMI – 98765.
2. Then take your item to the nearest self-service machine and issue it to yourself using your King's ID card.

• Reserved items are held for one week only.
• Please cancel requests if you no longer require the item.

Cancelling a reservation

If you wish to cancel a reservation, sign into your Library Account online, select My requests and click on Cancel. 

If the item is already available for you, or listed as In Transit, please contact us to cancel the reservation on your behalf.