Library Alerts
Answer
This page is used to inform you of any disruptions to the services we provide.
For the latest IT service updates please see the IT System Updates webpage.
Service Issues
❌🛠️ WEC Library - problem with heating 🛠️❌
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Date: |
Friday, 28 November - ongoing |
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Time: |
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Unfortunately, the ground floor and mezzanine study areas by the staircase of Weston Education Centre library are cooler than usual. This is due to a heating issue which has been reported to Estates. Please move through the library to the four 24/7 rooms (1.49 to 1.52) and first floor open study spaces around the Discussion zone, as these are warmer and more comfortable
All our other libraries (except the Maughan Library - see below) could be used as an alternative study space.
Date added: 28 November 2025
🌧️ Maughan Library - Prayer Room closed during rainfall
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Date: |
Thursday, 13 March - ongoing |
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Time: |
All day (when raining) |
Unfortunately, it has been discovered that a leak appears outside the Maughan Library prayer room during times of rainfall. We have alerted colleagues in both the Estates and Security teams, and they are working to contain and resolve the issue as quickly as possible. However, in the meantime, we regret that we will need to close the Maughan Library prayer room during times of rainfall. This decision has been taken to ensure the safety of library users owing to the slipping hazard created by the leak.
To confirm, the Maughan Library prayer room will remain open unless it is raining. During rainfall, the room will likely have to be closed.
An alternative prayer room can be found on the Strand Campus (Room S-1.03, first basement Strand Building) - please use this alternative prayer room until the leak at the Maughan Library has been resolved. Please accept our apologies for the inconvenience.
Date added: 13 March 2025
Electronic Resources Issues
ProQuest, Alexander Street & Chadwyck-Healey databases - access issue
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Date: |
Thursday, 11 December 2025 |
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Time: |
N/A |
Access to some ProQuest products is currently unavailable for some users, with browsers instead returning a 'Page not working' error message. This is part of a wider issue with access to ProQuest products. ProQuest are aware of the issue and working to find a resolution.
If you are presented with the error message when attempting to access a ProQuest database (e.g. One Academic), please instead navigate to ProQuest direct, https://www.proquest.com, select 'Log in through your library to access more features' > 'Institution Local Login' > search for King's College London > and follow the steps to log in using your King's ID and password. You should then be able to select ‘Change Databases’ from the menu and choose your required resource.
Date added: 11 December 2025
Ebook Central (Proquest) - System Maintenance
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Date: |
Sunday, 14 December 2025 |
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Time: |
03:00 - 05:00 AM |
During the 2 hour period above Proquest will be performing maintenance on the Ebook Central platform. Ebook Central will be offline and all ebooks hosted on the platform will be unavailable.
Date added: 24 November 2025
Westlaw & Practical Law | OnePass account transition
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Date: |
Monday, 22 December 2025 onwards |
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Time: |
N/A |
Thomson Reuters’ current authentication method, OnePass, is being migrated to Thomson Reuters Account – a new authentication system. This will affect users of Westlaw and Practical Law.
Migration will begin in the week commencing 22 December. Users will receive a notification in OnePass instructing them to transition their login information to Thomson Reuters Account. All users will need access to their King's email account and their current OnePass password to migrate their account successfully. You can learn more about Thomson Reuters Account here so you can prepare and know what to expect when it is time to migrate your profile. There is also a 2-minute video guide that demonstrates the migration process.
If you face any issues in migrating your account, please contact library@kcl.ac.uk.
Date added: 10 December 2025
DynaMed, EBSCOhost & EBSCO ebooks - System Maintenance
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Date: |
Friday, 9 January 2026 |
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Time: |
11:00 - 13:00 approx. |
EBSCO will perform scheduled maintenance at 11:00 AM on Friday, 9 January 2026, which will affect access to DynaMed, EBSCOhost and EBSCO ebooks. The work is expected to be completed in approximately 2 hours.
During the maintenance window, access to the above mentioned resources may be unavailable.
Date added: 4 December 2025
Springer Nature journals - access issue
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Date: |
Ongoing |
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Time: |
Ongoing |
We are aware of an issue affecting access to Springer platforms, with multiple institutions reportedly affected.
On attempting to access Springer journals from Library Search, users may be faced with a 'Page not found' error message. In these instance, please attempt to navigate to the Springer platform homepage and locate the journal/article required on the platform directly.
The publisher is aware of the issue, and we hope to have the issue resolved soon.
Date added: 28 October 2025
Kortext - access issues
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Date: |
Ongoing |
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Time: |
Ongoing |
We are aware that staff and students are experiencing access issues to some titles provided on the Kortext platform.
If you have a Kortext title on your reading list, please check your email for a link to the title first, including your junk folder.
If you are still experiencing difficulty accessing a Kortext title, please report this to library@kcl.ac.uk. Please include the module code and book title as this will help us escalate cases more quickly and identify any recurring problems.
Date added: 21 October 2025
Springer and Nature Journals on Springer Link - login process
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Date: |
Ongoing |
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Time: |
Ongoing |
There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.
Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.
Date added: 18 December 2023. Last updated: 17 January 2025 as ongoing
Problems logging in to Taylor and Francis Online
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Date: |
Ongoing |
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Time: |
Ongoing |
Please note, there is an ongoing issue where users are occasionally required to log-in twice to the Taylor and Francis platform in order to view material that King's is subscribed to.
To access Taylor and Francis resources:
- Once you are on Taylor and Francis Online home page, click on ‘Log in’ at the top of the page.
- Under ‘Log in via your institution’, click on ‘Access through your institution’.
- Start typing ‘King’s College London’ in the search box and select the relevant entry for King’s which appears.
- This may take you to the King’s 'Sign in' page. Enter your K number, followed by ‘@kcl.ac.uk’ and password. Please note, at this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.
- You will then be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.
Date added: 20 January 2022. Last updated: 17 January 2025 as ongoing
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