LibAnswers

• This page is used to inform you of any disruptions to the services we provide.

• For the latest IT service updates please see the IT System Updates webpage.

Service Issues

📢 Franklin-Wilkins Library - Intermittent Beeping in Postgraduate Room

We are aware of intermittent beeping in the Postgraduate Room at Franklin-Wilkins Library. Estates have been informed and are currently working to fix the issue as soon as possible.

We apologise for any inconvenience caused and thank you for your patience.

Date added: 28 March 2025

🏃 Maughan Library - Road Closures for London Landmarks Halfmarathon

The team behind the London Landmarks Half-marathon have let us know that their run will pass the Maughan Library on Sunday 6 April.

This means the library will only be accessible on foot and that there might be more noise than usual.

Please plan your journey and day accordingly.

All our other libraries will be open as usual and we recommend you work in them should you wish to avoid any and all contact with the Half-marathon.

Date added: 21 March 2025

🌧️ Maughan Library - Prayer Room closed during rainfall

Unfortunately, it has been discovered that a leak appears outside the Maughan Library prayer room during times of rainfall. We have alerted colleagues in both the Estates and Security teams, and they are working to contain and resolve the issue as quickly as possible. However, in the meantime, we regret that we will need to close the Maughan Library prayer room whenever it is raining. This decision has been taken to ensure the safety of library users owing to the slipping hazard created by the leak.

To confirm, the Maughan Library prayer room will remain open unless it is raining. During rainfall, the room will likely have to be closed.

An alternative prayer room can be found on the Strand Campus (Room S-1.03, first basement Strand Building) - please use this alternative prayer room until the leak at the Maughan Library has been resolved. Please accept our apologies for the inconvenience.

Date added: 13 March 2025

Electronic Resources Issues

all4maternity journals - access issue

Unfortunately, we have found that users are currently unable to log into the 'all4maternity' platform both on and off campus. This is affecting access to journals such as 'Practising Midwife', 'Practising Midwife Australia Edition', and 'Student Midwife'.

We are liaising with the publisher and hope to have access restored shortly.

Date added: 24 March 2025

Springer and Nature Journals on Springer Link - login process

There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.

Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.

Date added: 18 December 2023, Last updated: 17 January 2025 as ongoing

Problems logging in to Taylor and Francis Online

Please note, there is an ongoing issue where users are occasionally required to log-in twice to the Taylor and Francis platform in order to view material that King's is subscribed to.

To access Taylor and Francis resources: 

• Once you are on Taylor and Francis Online home page, click on ‘Log in’ at the top of the page.
• Under ‘Log in via your institution’, click on ‘Access through your institution’.
• Start typing ‘King’s College London’ in the search box and select the relevant entry for King’s which appears.
• This may take you to the King’s 'Sign in' page. Enter your K number, followed by ‘@kcl.ac.uk’ and password. Please note, at this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.
• You will then be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.

Date added: 20 January 2022, Last updated: 17 January 2025 as ongoing