LibAnswers

• This page is used to inform you of any disruptions to the services we provide.

• For the latest IT service updates please see the IT System Updates webpage.

Service Issues

🌙 IoPPN Library - Extended Opening Hours trial

Based on the NSS & PTES student surveys and working with King’s Security, we are trialling longer opening hours at the IoPPN Library for the rest of this semester.

🕘 Staffed Hours: 09.00 – 17.00 (Mon-Fri)

🌙 Extended Opening Hours: Library open until 01.00 AM on weekdays (Security staff will monitor the space).

📌 Note:

• The IoPPN Library will remain closed on weekends.
• For weekend study, the Weston Education Centre remains open.

📋 Tell us what you think about this change!

Date added: 15 November 2024

King's Archives - Disruption to Service

🗃️❓ From 31 October 2024, in preparation for essential building work in one of our Archives stores, we are in the process of transferring some of our collections to our ‘OFF CAMPUS’ storage. This means that we will need additional notice to produce material, so please book in advance and provide specific catalogue references.

To ensure that the material you wish to see can be produced, we ask you to book research appointments and select material using our archives catalogue by Friday 15 November, 2024. After this date, we will still accept bookings, but some collections will not be available.

🗃️❌ From 1 December 2024 – Friday 24 January 2025, the Archives Service will be restricted while this essential building work is carried out. Our Reading Room will remain open to researchers, but some parts of the collection will not be accessible.

We apologise for any inconvenience, but with careful planning and advance booking, we hope to minimise disruption to our researchers.

To book an appointment or for advice about availability of material, please email archives@kcl.ac.uk.

Date added: 29 October 2024

❌ New Hunt's House Library - Closure for scheduled maintenance

The New Hunt's House Library will be closed for scheduled maintenance at 06.00 on Saturday 16 November and will reopen 18.00 on Sunday 17 November.

You can use any of our other libraries during this time.

We apologise in advance for any inconvenience that might be caused.

Date added: 24 October 2024

❌ Maughan Library - Closure for scheduled maintenance

The Maughan Library will be closed for scheduled maintenance at 01.00 on Saturday 23 November and will reopen 09.00 on Monday 25 November.

You can use any of our other libraries during this time.

We apologise in advance for any inconvenience that might be caused.

Date added: 24 October 2024

Electronic Resources Issues

Accessing e-resources off campus

We are making changes to our proxy server that will make the service more secure, but this means there will be some disruption in accessing a small number of our eresources when off campus. If you experience problems accessing an eresource or database please email library@kcl.ac.uk so that we can help.

Date added: 18th October 2024

Springer and Nature Journals on Springer Link - login process

There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.

Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.

Date added: 18 December 2023, Last updated: 1 November 2024 as ongoing

Problems logging in to Taylor and Francis Online

Please note, there is an ongoing issue where users are occasionally required to log-in twice to the Taylor and Francis platform in order to view material that King's is subscribed to.

To access Taylor and Francis resources: 

• Once you are on Taylor and Francis Online home page, click on ‘Log in’ at the top of the page.
• Under ‘Log in via your institution’, click on ‘Access through your institution’.
• Start typing ‘King’s College London’ in the search box and select the relevant entry for King’s which appears.
• This may take you to the King’s 'Sign in' page. Enter your K number, followed by ‘@kcl.ac.uk’ and password. Please note, at this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.
• You will then be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.

Date added: 20 January 2022, Last updated: 1 November 2024 as ongoing