Library Alerts
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This page is used to inform you of any disruptions to the services we provide.
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For the latest IT service updates please see the IT System Updates webpage.
Service Issues
❌🛠️ Franklin-Wilkins Library - Maintenance Closure
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Date: |
Saturday, 8 February - Sunday, 9 February |
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Time: |
06.00 on Saturday - 18.00 on Sunday |
Due to planned maintenance work, our colleagues in Estates have informed us that the Franklin-Wilkins Library will close from 06.00 on Saturday 8 February and re-open at 18.00 on Sunday 9 February.
All our other libraries will be open as usual during this time.
We apologise for any inconvenience in advance and would like to encourage you to please plan ahead.
Date added: 20 January 2025
❌🛠️ New Hunt's House Library - Maintenance Closure
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Date: |
Saturday, 15 February - Sunday, 16 February |
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Time: |
06.00 on Saturday - 18.00 on Sunday |
Due to planned maintenance work, our colleagues in Estates have informed us that the New Hunt's House Library will close from 06.00 on Saturday 15 February and re-open at 18.00 on Sunday 16 February.
All our other libraries will be open as usual during this time.
We apologise for any inconvenience in advance and would like to encourage you to please plan ahead.
Date added: 20 January 2025
Franklin-Wilkins Library - Lift out of order
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Date: |
Friday, 13 December - ongoing |
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Time: |
Ongoing |
We are aware that the lift at the Franklin-Wilkins Library is currently out of order.
The problem has been reported to King's Estates, who have promised to send out a lift engineer as soon as they can.
We apologise for any inconvenience caused,
Date added: 13 December 2024
📡 All Libraries - King's Data Centres Maintenance - Short internet service disruptions
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Date: |
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Time: |
Various, see above |
We have been made aware that King’s IT is performing essential maintenance across both of the King’s data centres on the dates and times above.
The work will require system outages across all campuses, however they would be no longer than 30mins at a time.
We apologise for any inconveniences in advance and would like to advise you to please plan accordingly.
Date added: 12 December 2024
King's Archives - Disruption to Service
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Date: |
Thursday 31 October - Friday 24 January 2024 |
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Time: |
All day |
🗃️❓ From 31 October 2024, in preparation for essential building work in one of our Archives stores, we are in the process of transferring some of our collections to our ‘OFF CAMPUS’ storage. This means that we will need additional notice to produce material, so please book in advance and provide specific catalogue references.
To ensure that the material you wish to see can be produced, we ask you to book research appointments and select material using our archives catalogue by Friday 15 November, 2024. After this date, we will still accept bookings, but some collections will not be available.
🗃️❌ From 1 December 2024 – Friday 24 January 2025, the Archives Service will be restricted while this essential building work is carried out. Our Reading Room will remain open to researchers, but some parts of the collection will not be accessible.
We apologise for any inconvenience, but with careful planning and advance booking, we hope to minimise disruption to our researchers.
To book an appointment or for advice about availability of material, please email archives@kcl.ac.uk.
Date added: 29 October 2024
Electronic Resources Issues
Wiley Online Library - current access issue
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Date: |
30/01/2025 |
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Time: |
Ongoing |
We are aware of an issue currently where searching for 'King's College London' does not return any results under 'Institutional Login' on the Wiley website. We have reached out to Wiley's customer support team to look into this and resolve.
In the meantime, if you search instead for ‘kcl’ you should see two options – student@kcl or member@kcl – clicking on the relevant entry should then allow you to access without issue.
Date added: 30th January 2025.
Euromonitor Passport - access issue for new users
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Date: |
19/12/2024 |
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Time: |
Ongoing |
We are aware of an issue with Euromonitor Passport that is preventing new users from registering for an account while off campus. Access for existing users, and access/registration while on campus appears to be working as normal.
We are liaising with the publisher, and we hope to have the issue resolved as soon as possible.
Date added: 19th December 2024
Springer and Nature Journals on Springer Link - login process
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Date: |
18 December 2023 |
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Time: |
Ongoing |
There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.
Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.
Date added: 18 December 2023, Last updated: 17 January 2025 as ongoing
Problems logging in to Taylor and Francis Online
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Date: |
20 January 2022 |
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Time: |
Ongoing |
Please note, there is an ongoing issue where users are occasionally required to log-in twice to the Taylor and Francis platform in order to view material that King's is subscribed to.
To access Taylor and Francis resources:
- Once you are on Taylor and Francis Online home page, click on ‘Log in’ at the top of the page.
- Under ‘Log in via your institution’, click on ‘Access through your institution’.
- Start typing ‘King’s College London’ in the search box and select the relevant entry for King’s which appears.
- This may take you to the King’s 'Sign in' page. Enter your K number, followed by ‘@kcl.ac.uk’ and password. Please note, at this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.
- You will then be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.
Date added: 20 January 2022, Last updated: 17 January 2025 as ongoing
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