Library Alerts
Answer
This page is used to inform you of any disruptions to the services we provide.
For the latest IT service updates please see the IT System Updates webpage.
Service Issues
❌🛠️ WEC Library - problem with heating 🛠️❌
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Date: |
Friday, 28 November - ongoing |
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Time: |
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Unfortunately, the ground floor and mezzanine study areas by the staircase of Weston Education Centre library are cooler than usual. This is due to a heating issue which has been reported to Estates. Please move through the library to the four 24/7 rooms (1.49 to 1.52) and first floor open study spaces around the Discussion zone, as these are warmer and more comfortable
All our other libraries (except the Maughan Library - see below) could be used as an alternative study space.
Date added: 28 November 2025
❌🛠️ Maughan Library - Closed for essential maintenance 🛠️❌
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Date: |
Saturday, 29 November - Monday, 1 December |
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Time: |
01.00 on Saturday - 09.00 on Monday |
Due to planned maintenance, the Maughan Library will close at 01.00 on Saturday 29 November and re-open at 09.00 on Monday 1 December.
All our other libraries will be open as usual.
Please plan accordingly.
Date added: 10 November 2025
🌧️ Maughan Library - Prayer Room closed during rainfall
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Date: |
Thursday, 13 March - ongoing |
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Time: |
All day (when raining) |
Unfortunately, it has been discovered that a leak appears outside the Maughan Library prayer room during times of rainfall. We have alerted colleagues in both the Estates and Security teams, and they are working to contain and resolve the issue as quickly as possible. However, in the meantime, we regret that we will need to close the Maughan Library prayer room during times of rainfall. This decision has been taken to ensure the safety of library users owing to the slipping hazard created by the leak.
To confirm, the Maughan Library prayer room will remain open unless it is raining. During rainfall, the room will likely have to be closed.
An alternative prayer room can be found on the Strand Campus (Room S-1.03, first basement Strand Building) - please use this alternative prayer room until the leak at the Maughan Library has been resolved. Please accept our apologies for the inconvenience.
Date added: 13 March 2025
Electronic Resources Issues
EBSCO Ebooks - System Maintenance
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Date: |
Tuesday, 25 November 2025 |
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Time: |
12:00 - 17:00 approx. |
EBSCO will perform scheduled maintenance on the EBSCO eBooks system at midday on Tuesday, 25 November 2025. The work is expected to be completed in approximately 5 hours.
During the maintenance window, users will not be able to download DRM-protected eBooks. However, users will be able to read eBooks online, download chapters, and read existing checkouts offline.
Date added: 17 November 2025
EBSCOhost & EBSCO ebooks - System Maintenance
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Date: |
Monday, 1 December 2025 |
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Time: |
07:30 - 08:30 approx. |
EBSCO will perform scheduled maintenance on EBSCOhost and EBSCO ebooks platforms at 07:30 AM on Monday, 1 December 2025. The work is expected to be completed in approximately 1 hour.
During the maintenance window, users may intermittently receive error messages and be logged out. Reauthentication will be required.
Date added: 25 November 2025
EBSCOhost - System Maintenance
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Date: |
Wednesday, 3 December 2025 |
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Time: |
07:30 - 08:30 approx. |
EBSCO will perform scheduled maintenance on the EBSCOhost platform at 07:30 AM on Wednesday, 3 December 2025. The work is expected to be completed in approximately 1 hour.
During the maintenance window, users may intermittently receive error messages and be logged out. Reauthentication will be required.
Date added: 25 November 2025
Ebook Central (Proquest) - System Maintenance
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Date: |
Sunday, 14 December 2025 |
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Time: |
03:00 - 05:00 AM |
During the 2 hour period above Proquest will be performing maintenance on the Ebook Central platform. Ebook Central will be offline and all ebooks hosted on the platform will be unavailable.
Date added: 24 November 2025
Springer Nature journals - access issue
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Date: |
Ongoing |
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Time: |
Ongoing |
We are aware of an issue affecting access to Springer platforms, with multiple institutions reportedly affected.
On attempting to access Springer journals from Library Search, users may be faced with a 'Page not found' error message. In these instance, please attempt to navigate to the Springer platform homepage and locate the journal/article required on the platform directly.
The publisher is aware of the issue, and we hope to have the issue resolved soon.
Date added: 28 October 2025
Kortext - access issues
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Date: |
Ongoing |
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Time: |
Ongoing |
We are aware that staff and students are experiencing access issues to some titles provided on the Kortext platform.
If you have a Kortext title on your reading list, please check your email for a link to the title first, including your junk folder.
If you are still experiencing difficulty accessing a Kortext title, please report this to library@kcl.ac.uk. Please include the module code and book title as this will help us escalate cases more quickly and identify any recurring problems.
Date added: 21 October 2025
Springer and Nature Journals on Springer Link - login process
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Date: |
Ongoing |
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Time: |
Ongoing |
There is an ongoing functionality issue where the 'Log in' option in the top right-hand corner of the Springer site is requesting that users register a new account or 'continue with Google or ORCiD' - this log in method cannot be supported. At present as a workaround, we suggest that users first navigate to an article on the Springer platform (or navigate directly to an article by searching for the article on King's Library Search) and use the 'Log in via an institution' option displayed midway down the Springer Link page under the 'Access this article' heading - this method allows users to search for 'King's College London' as a subscribing institution and use their King's credentials to authenticate access.
Note that King's does not subscribe to all Springer journals. To check for availability, please search for an article or journal on Library Search.
Date added: 18 December 2023. Last updated: 17 January 2025 as ongoing
Problems logging in to Taylor and Francis Online
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Date: |
Ongoing |
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Time: |
Ongoing |
Please note, there is an ongoing issue where users are occasionally required to log-in twice to the Taylor and Francis platform in order to view material that King's is subscribed to.
To access Taylor and Francis resources:
- Once you are on Taylor and Francis Online home page, click on ‘Log in’ at the top of the page.
- Under ‘Log in via your institution’, click on ‘Access through your institution’.
- Start typing ‘King’s College London’ in the search box and select the relevant entry for King’s which appears.
- This may take you to the King’s 'Sign in' page. Enter your K number, followed by ‘@kcl.ac.uk’ and password. Please note, at this stage, you may be prompted to complete an additional Multi-Factor Authentication (MFA) step on your mobile device using an appropriate MFA authenticator.
- You will then be taken back to the page you were previously on in Taylor & Francis. You can see you are logged in from the words ‘Access provided by King's College London’ at the top of the screen.
Date added: 20 January 2022. Last updated: 17 January 2025 as ongoing
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